Shipping policy
At Pivostores, we are committed to providing a seamless shopping experience with worldwide free shipping on all orders. Below, you will find details about our shipping process, estimated delivery times, and other important information.
Order Processing Time
- All orders are processed within 24-48 hours (excluding weekends and holidays).
- Once your order has been processed, you will receive a confirmation email with tracking details.
Estimated Delivery Time
Shipping times vary by location. Below are the estimated delivery times:
- United States, Canada, United Kingdom, Australia, Europe: 7-15 business days
- Asia & Middle East: 10-20 business days
- South America & Africa: 15-30 business days
- Remote Areas: 20-40 business days
Please note that shipping times may be affected by customs processing, unforeseen delays, or peak holiday seasons.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can track your package through our website or the carrier’s tracking system.
Customs, Duties & Taxes
- All international shipments may be subject to customs inspections and import duties depending on the destination country.
- Any customs fees, duties, or taxes are the responsibility of the customer.
Shipping Delays
While we strive to deliver your order within the estimated timeframe, external factors such as customs clearance, weather conditions, or logistical disruptions may cause delays. If your order is delayed beyond the expected timeframe, please contact our support team for assistance.
Lost or Stolen Packages
- Pivostores is not responsible for lost or stolen packages once marked as "Delivered" by the shipping carrier.
- If you believe your package was misplaced, please check with your local post office or neighbors before reaching out to us.
Wrong Address or Order Issues
- Please ensure your shipping address is correct at checkout. If an incorrect address is provided, we may not be able to retrieve or resend the package.
- If you notice an error in your order details, contact us within 12 hours of placing your order for corrections.
Contact Us
For any shipping-related inquiries, feel free to reach out to our support team at [Your Contact Email]. We’re here to help!